Stage,Decision to document,Illustrative specification or replace with your own,Accountable owner,Completion evidence,Exception or stop rule,Test case and actual outcome,Review trigger
Scope,Which workflow?,New consultation requests only,Name locally,Approved written boundary,Support belongs elsewhere,Controlled consultation versus support input,Offer or form changes
Identity,What makes a request unique?,Stable submission ID separate from contact ID,Name locally,Uniqueness enforced at destination where supported,Inspect ambiguous writes before retry,Replay same ID; test two different IDs from one person,Integration changes
Eligibility,Who can enter and continue?,Required fields; current preferences; relevant purpose,Name locally,Documented entry and suppression rules,Recheck before delayed external actions,Change preference during delay,Audience or policy changes
Content,What uncertainty does the message resolve?,Receipt confirmation and preparation guidance,Name locally,Approved message and factual source,Hold unsupported promises,Check links and monitored reply route,Service or scope changes
Handoff,What confirms the owner has taken responsibility?,Recorded acceptance or disposition,Name locally,Owner identifier and recorded outcome,Escalate overdue records to backup,Unavailable owner and overdue task,Staffing or working-hours changes
Failure,How is an unfinished action recovered?,Resume the missing step after checking destination,Name locally,Resolved exception with retained status,Do not recreate a confirmed record,Destination timeout and failed notification,Connector or credential changes
Measurement,What is the denominator?,All eligible received requests in the observation period,Name locally,Reconciled input and destination counts,Retain unresolved records in reporting,17 of 18 is illustrative only,Reporting or eligibility changes
Release,What permits expansion?,Agreed operating conditions demonstrably met,Name locally,Reviewed pilot evidence and manual fallback,Pause when ownership or outcomes cannot be confirmed,Record continue repair or defer decision,Next agreed operating review